This page introduces you to the assistance and after-sales service managed by BICI Italia E-Bikes, Canada provides a high level of assembly assistance and after-sales technical service. 

​

Customer service for electric bikes is extremely important to us and our manufacturer. Quality and reliability of our brand are reflected in the efficient network of specialized dealers, located throughout the territory. We have competent staff, able to ensure a qualified service to assist you in the purchase and in the post-sale service. BICI continues to follow you even after the delivery of the e-bike, to make sure that everything is all right.

​

We were carefully chosen as an exclusive distributor for ITALWIN E-Bikes.  We are intimately familiar with the characteristics of the models of our electric bikes. The goal is to offer you quality and competence by advising you in choosing the e-bike that best suits your needs, we offer valuable tips on how to drive and take care of your e-bike, and provide a professional testing service.

​

Locally in Vancouver, our expert bike technician will take care of your assembly and maintenance needs. ​

​

This will ensure you enjoy your electric bike for a long time. Thanks to continuous training, we will also be able to offer you the necessary technical assistance after the purchase and help you in the right choice of spare parts. BICI is at your side even after the delivery of the e-bike, assisting you in troubleshooting any problems whether your bike, whether or not your bike is still under warranty!  

​

PLEASE CLICK AND REVIEW THE BIKE INSTRUCTION GUIDE BELOW.  IF YOU STILL HAVE A QUESTION, FEEL FREE TO SUBMIT A SUPPORT TICKET.